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Fabricana understands that you care how your personal information is being used and shared. We appreciate that you trust us to care for that information. We are committed to protecting your privacy and will manage your personal information in accordance the B.C. Personal Information Protection Act and other applicable provincial or federal legislation.
Fabricana collects personal information from you when you interact with us or use the Site. We also collect some personal information from you automatically, which is addressed in more detail below.
In some cases, Fabricana may seek your consent for the use and disclosure of your personal information after it has been collected, but before it has been used or disclosed (e.g. where we want to use your personal information for a purpose not previously identified to you). We will not use or disclose your personal information for any new purpose without first identifying the new purpose and providing notice to you or obtaining your consent (as applicable), unless otherwise permitted by law.
You can always choose not to provide Fabricana with certain requested personal information, but then you may not be able to access or utilize all or part of the Site.
we do not collect credit card information directly from Users. We use a third party payment processor, presently Authorize.Net, to handle payments for us. The third party service provider will receive your credit card information when you make a purchase on our Site.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.
The company adheres to strict industry standards for payment processing, including:
we collect the information you include in any feedback you provide to Fabricana through the Site. This includes ratings, reviews, and photographs that you provide to Fabricana about a product or service, and comments that you submit on our blog posts. Ratings, reviews, comments and photographs that you submit on the Site may be published on the Site.
You should be aware that personal information that you share in ratings, reviews, comments and photographs can be read, collected or used by other Users.
Fabricana is not responsible for the personal information that a User chooses to make public in a rating, review, comment or photograph submitted on the Site.
We collect your name and e-mail address when you participate in contests and questionnaires that we may run or sponsor on the Site.
We collect any other personal information that you submit directly to Fabricana on a voluntary basis.
We collect your IP address, web browser type, DNS node and operating system information.
We collect information about the sections of the Site that you visit (e.g. web pages or products that you view), the date and time of your use of the Site, your actions within the Site (e.g. length of visit to certain pages, page interaction information such as scrolling, clicks and mouse-overs), Site crashes and other system activity (e.g. page response times, download errors), what websites or search terms referred you to the Site, methods used to browse away from the Site, and certain content that you download from the Site (e.g. pictures, DIY instructions, blog posts, free patterns).
We do not link any of the above information with information that is personally identifiable to you. We collect this data in an aggregate format for a number of reasons, including to understand the traffic on our Site, how it is used, and how we can improve it.
We do not share this aggregate data with third parties except for the use of web analytics companies as described below.
Fabricana uses third party analytics tools, such as Google Analytics, to track certain Site usage information. Such information may include, information about page views, site navigation, and time spent on the Site. This data is used for aggregate reporting purposes.
We might receive information about you from other sources and add it to our account information.
Examples of this would include updated delivery and address information from our carriers, which we would use to correct our records.
We use your contact information to contact and correspond with you directly about our relationship, and your use of the Site and/or our services.
Fabricana may contact you to inform you about its services in different ways including by mail, email, telephone, or other means to which you have agreed. We may use your contact information to provide you with information, products or services that you have requested and to respond to customer service requests.
We use this information to track the activity of Site users on the Site, and to modify the Site to reflect a user’s preferences.
Cookies enable our Site to save and retrieve information that you enter (for example, user preferences and settings). Cookies may remain on your device after you leave the Site (until the cookie expires or is deleted by you).
You can disable cookies by adjusting the settings on your internet browser, however, disabling cookies may affect your ability to access some pages on the Site.
We use other tracking technologies to understand how users use the Site. For example, we may use web beacons in e-mails to learn if messages have been opened, acted on, or forwarded.
If you provide us with your e-mail address and “opt-in” to receiving messages from us via the e-mail address provided, you may receive electronic communications from us from time to time.
These electronic communications will provide you with our contact information and a method to opt-out and unsubscribe from receiving marketing information and/or any further communications from us. You can also opt-out of receiving further communications from Fabricana by contacting the Privacy Officer at the details below.
Fabricana may use your e-mail address to communicate with you regarding important matters, such as information about your Account and information about products or services that you have purchased. You may not opt-out of receiving communications required by law, or necessary to provide you with requested services.
Fabricana will only use your personal information for the purpose for which it was originally collected, or for a use consistent with that purpose, unless you expressly consent otherwise or it is permitted or required by law.
We may share certain personal information with third-party providers with whom Fabricana has contracted to perform functions on our behalf. Examples include order processing, delivering packages, sending postal mail and electronic mail, analyzing data, providing marketing assistance, providing search results and links, payment processing.
The third party service providers will have access to personal information needed to perform their functions, but are only provided the limited amount of information required to perform their services. When Fabricana uses third party service providers, it requires the providers to protect your personal information in accordance with the law and with the same or more stringent security and privacy standards than Fabricana. Any such disclosure of your personal information by Fabricana to a third party service provider will be conditional upon the information being used solely for the purpose for which it has been disclosed.
Finally, we may also disclose your personal information where authorized or required by law. For example, we may disclose your personal information to comply with a subpoena, in response to a law enforcement body with the lawful authority to obtain the information, pursuant to an investigation into the breach of a law, or to our legal counsel.
Fabricana takes reasonable steps to protect your personal information. We use security arrangements to protect against unauthorized access, collection, use, disclosure, and disposal, in a manner appropriate to the sensitivity of the information. As well, Fabricana will use care when destroying or disposing of personal information to prevent unauthorized access, use or disclosure of any personal information. Fabricana’s employees and independent contractors with access to personal information are required to respect the confidentiality of such information.
All personal information in your Account and user profile is accessible by you. You can make changes to certain personal information that Fabricana holds about you, such as your contact information, by editing the information in your Account. You are responsible for keeping the personal information in your Account up to date and accurate.
You can challenge the accuracy and completeness of your personal information in the possession and control of Fabricana. In appropriate circumstances, Fabricana will amend the information. It is your responsibility to provide any updates to your personal information to Fabricana in writing.
You may request access to your personal information and/or correction of that information by contacting Fabricana in writing at the contact information noted below, with sufficient detail to enable Fabricana to identify the personal information being sought. When you contact Fabricana, we may ask for further information to confirm your identity and the nature of the information being sought.
After we receive your request for access to personal information, Fabricana will provide you with an estimate of when you can expect a response. In some cases, Fabricana may need additional time to respond to a request, in which case we will provide you with written notice of the extension. Please note that in some cases, Fabricana may not provide access to personal information that we hold about you, such as where the denial of access is authorized by law. There are also cases where Fabricana may be legally required to refuse access to personal information. If Fabricana denies your request for access to personal information, we will advise you of the reason for the refusal, and will provide the name, title, and contact information of the designated person who can address the refusal.
Fabricana may charge a reasonable fee according to the cost required to retrieve and provide access to the requested information. We may provide an estimate of the fee in advance and in some cases, will require a deposit for all or part of the fee.
Information collected by Fabricana is maintained in accordance with applicable privacy legislation and Fabricana’s retention policies and practices.
Mailing Address: Fabricana Imports Ltd., Attn: Privacy Officer, 105-8128 River Way, Delta, BC, V4G 1K5
Email: [email protected]
Fabricana takes any complaint about our privacy practices seriously. Fabricana will investigate all complaints. If Fabricana finds a complaint justified, we will take the necessary steps to resolve it.
The complainant will be informed of the outcome of the investigation regarding any complaint. If you are not satisfied with Fabricana’s response to a complaint, you may have options to exercise various complaint procedures, including with the relevant Privacy Commissioner or regulatory authority.
We are experiencing service, shipping and delivery delays due to the British Columbia Highway and Rail Line closures. We will continue to process incoming orders as fast as we can, however delivery times may fluctuate based on the current situation. Thank you for your patience and understanding.