Frequently Asked Questions
Frequently Asked Questions
General
Do you have a physical store?
What are your retail store holiday hours? Are you closed on any holidays?
We are open from 11:00AM-5:00PM on statutory holidays. This includes Family Day, Good Friday, Victoria Day, Canada Day, B.C. Day, Labour Day and Thanksgiving.
On Remembrance Day we are open from 11:05AM-5:00PM
We are closed on Christmas Eve, Christmas Day and New Year’s Day. Note: we also close early on New Year’s Eve at 4:00PM.
I saw a fabric at one of your stores that I want but I can’t find it on your website.
When we buy non-reorderable fabrics from designers and textile houses, we typically send the smaller quantities and ends-of-bolts to our stores. The larger quantities of fabric are divided between the online store and our retail storefronts.
You may have seen a non-reorderable fabric that had limited quantities and was therefore only available in-store. Hopefully, we have something similar online to your desired fabric. Since we can never guarantee we won’t run out of reorderable fabrics, it’s best to purchase that special fabric when you first see it online or in-store.
Do you sell gift cards?
I need more quantity than your website has in stock. Do you accept special orders?
Yes, we accept special order requests. Please complete this request form and we will do our best to accommodate.
Do you have a printed catalogue of your fabrics?
Product Inquiries
Do you ship fabric in pieces?
What is your minimum cut?
What does reorerable mean under “Additional Information”?
When will an item be back in stock?
Purchasing Support
What forms of payment do you accept?
Why did my credit card decline?
Please check the following items first. If you continue to receive an error message then please contact us at customer service.
Verify your name, billing address, and billing postal/zip code match those on file with your credit card provider.
Credit cards are charged at the time of shipping. If funds are not available at that time, your credit card may not be authorized and your order may be cancelled.
Shipping / Returns / Privacy
How long will my order take to arrive?
What is your return policy?
That depends on the type of product purchased. Please see our Return Policy for more details.
How do I request a return?
For items that are eligible for return, complete this form and we will reply to you directly. For additional information please view our Return Policy page.